FREQUENTLY ASKED QUESTIONS
Why is my printer not connecting to Wi-Fi?
Your printer might be out of range, connected to the wrong network, or incompatible with 5 GHz Wi-Fi. Always use the 2.4 GHz network for setup.
What should I do if my printer shows “Offline”?
Re-add your printer through Windows Settings or restart the print spooler service. Ensure your printer and computer are on the same network.
Can I install printer drivers without a CD?
Yes. Visit your printer manufacturer’s official website, enter your model number, and download the full driver package directly.
Can I cancel my order after placing it?
Yes, orders can be cancelled before dispatch. Once shipped, the order can only be processed through our return policy.
How do I request a refund or replacement?
To request a refund or replacement, email support@digicare.com
within 7 days of delivery, including your order number and issue details. Our team will review your request and guide you through the process.
Do you provide remote support for printer installation?
Yes, our technicians can provide secure remote assistance to help you install or update printer drivers and resolve technical issues efficiently.
How do I reset my printer to factory settings?
Go to Settings → Initial Setup → Reset → All Settings, then confirm. The printer will reboot and restore default settings.
Can I cancel my order after placing it?
Yes, orders can be cancelled before dispatch. Once shipped, the order can only be processed through our return policy.