Return and Refund Policy
At Digicare Assist, we aim to ensure complete satisfaction with your purchase and technical support experience. This Return and Refund Policy outlines the conditions under which you can request returns, exchanges, or refunds for products and services purchased from us.
1. Eligibility for Returns
You may request a return under the following conditions:
The product is defective, damaged, or not functioning as described.
The wrong product was delivered.
The product is still in its original packaging and has not been used, installed, or tampered with.
The request is made within 7 days of delivery.
Non-returnable items include:
Opened or used printer cartridges and toners.
Software or driver downloads.
Services such as remote printer troubleshooting, driver installation, or configuration support.
Items sold as part of clearance, promotional, or “as-is” sales.
2. Refund Policy
Refunds will be processed in the following cases:
A return request is approved and the product is received in acceptable condition.
A service cannot be completed due to our technical limitation.
Refund method:
Refunds will be issued to the original payment method used for the purchase.
Processing time may take 5–10 business days, depending on your payment provider.
3. Replacement Policy
If the product you received is defective or damaged, we will offer a replacement at no additional cost.
Replacement requests must be initiated within 7 days of delivery.
In case the replacement item is unavailable, a full refund will be issued.
4. Service-Related Refunds
For technical support services such as printer troubleshooting or driver installation, refunds may be considered only when:
The issue remains unresolved after multiple verified attempts by our support team.
You report the problem within 48 hours of service completion.
Partial refunds may be granted if some service components were successfully delivered.
5. Return Process
To initiate a return or refund:
Contact our support team at support@digicare.com with your order number, issue details, and supporting images or screenshots.
Our team will verify your claim and provide a Return Authorization if applicable.
Ship the product to the address provided in the authorization email.
Once received and inspected, we will notify you about the approval or rejection of your refund/replacement request.
6. Cancellations
Orders can be cancelled before dispatch. Once shipped, cancellation requests will be treated as return requests and processed accordingly.
7. Contact Us
If you have any questions about this Return and Refund Policy, please contact us at:
Email: support@digicare.com
Website: www.digicareassist.com